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1 of 2 found the following review helpful:
 Diamondback Fitness Apr 28, 2010
This is the Director of Diamondback Fitness. I want to assure everyone that Diamondback Fitness products purchased from Amazon are 100% covered by thier warranty. It does not matter if you assemble the product or have someone else assemble it. If you have any questions, please contact us at 800.776.7642. For an updated, full description of our warranty and web site policy, please visit our website and click on the customer support area, than click on warranty policy
Thank you
2 of 2 found the following review helpful:
 Adjust the price and sell a few more Mar 30, 2010
Boy, I wish I would've jumped when I saw it drop to $1699. At $2599, it's no longer a good deal. Check out Consumer Reports...there are other machines out there with nearly the same performance at a much lower price. But hey, if they decide to drop the price back to $1699, or even $1899, I'd buy it in a heartbeat.
2 of 2 found the following review helpful:
Pause problem solved (fingers crossed) Mar 05, 2010
I also have had a problem with the machine going into the pause mode and have been very frustrated with it. Today, I finally spoke to a human being at Diamondback. Call 1-800-776-7642 and say "fitness" to get you to the right department. (They are west coast time) There are only two guys in the department, David and Scott. The email link on the Diamondback site doesn't get your complaints directly to them. After a chat with them this morning, I received a call this afternoon from a service technician who will be sending someone next week with the needed parts. They ARE aware of the "pause" problem.
Hope this helps.
6 of 6 found the following review helpful:
 No Technical Support!!!! Feb 21, 2010
Hi
I purchased the elliptical machine through Amazon on Nov 6th, 2009. I got it set up a couple of weeks later. Absolutely loved the workouts and smooth, quiet movement of this elliptical machine. In mid January the electronics went haywire the machine lights up but we have no control over program, resistance or incline. I have left 3 phone messages with Diamondback. In addition, I have now sent 5 emails through the website. Each time, I received an auto response that someone will get back to me asap which I am beginning to think is probably never. DO NOT BUY THIS ELLIPTICAL OR ANY OTHER DIAMONDBACK PRODUCTS as they do not stand behind the warranty.
9 of 9 found the following review helpful:
What A Nightmare! Feb 21, 2010
Our elliptical was delivered two weeks ago and we haven't been able to use it yet. No matter what program is selected, it runs for five seconds and then goes into "pause" mode. I called Diamondback. Though it was during their business hours, no one answered at technical support. I got transferred around several times, finally to a destination that just hung up on me. After about three days of this, I got snippy with the phone operator and finally got a human being on the phone in the technical support department.
After describing the problem, he said it sounded like a problem with a sensor on the wiring. He asked me where I bought it, and I told him Amazon. He asked who assembled it, and I told him I did. He said that I should check the wiring connections before having a service technician come out, because if it turned out to be a problem that occurred in the assembly, I'd have to pay for the service call.
I started taking the elliptical apart to check the wiring connections, but stopped when it became clear that it would be hard to do so without running the risk of damaging something. For instance, to inspect the wiring connections, you have to remove the screws that secure the console mast cover. But the screws are covered by a rubber mat in the console mast cover that is stuck down with adhesive. You have to remove the mats to remove the mast cover to get at the wiring connections. But I can't get the mats off without damaging them or the console mast cover. (At a minimum, the instructions should tell you not to stick the mats down until you know the thing is working correctly.) So now I have to call Diamondback to get a service technician to come out. I wonder how long that will take, and how much it will cost. And, of course, I'll have to take time off work to be here.
I am an experienced DIY-er and have assembled things a lot more complicated than this elliptical. I had no trouble with the wiring connections, double checked them during assembly, and am confident that I did not do anything to cause this problem. What do you bet that the service technician will agree?
If I had it to do over again, i would not buy this product.
Update: After several more calls to Diamondback, I was told that they did not have a service technician in my area (a major metropolitan area) and that they would get back to me when they could find one. They never did. After a week of waiting, I returned the elliptical. I got the distinct impression that Diamondback was stalling until I could no longer return it.
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